Shipping policy
At Brendlife, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with fast, safe, and transparent shipping services. Below is our official shipping policy for all orders placed on our store.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to shorten your waiting time and ensure your seafood products are delivered in the freshest condition.
2. International Shipping & Delivery Time
We provide reliable international shipping services to most countries and regions worldwide. Standard international delivery generally takes 7–14 business days, depending on destination, local logistics efficiency, and customs clearance schedules.
For customers who need faster delivery, we offer an expedited shipping option at checkout for urgent orders.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order’s total weight, volume, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden charges or unexpected fees.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or clearance fees set by your local customs authority. These additional charges arethe recipient’s responsibility.
Customs policies vary greatly by country. We recommend you check your local import regulations before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt industry-standard shockproof, sealed, and fresh-keeping packaging materials to fully protect your products during international transit. Our professional packaging effectively prevents damage, leakage, and deterioration during long-distance transportation.
For high-value orders, we provide an optional shipping insurance service at checkout to offer extra protection and bring you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging upon receiving your order. If you find obvious damage, leakage, or severe package deformation, please take photos as evidence, refuse to sign for the package, and contact our support team immediately.
If you find any product quality issues or defects after signing for the delivery, please submit a support request with detailed photos and videos within 48 hours of delivery. Our team will verify the issue quickly and arrange a reasonable solution, including return, exchange, or compensation according to the actual situation.
7. Customer Shipping Support
If you have any questions about order processing, shipping status, delivery delays, customs clearance, or after-sales problems, feel free to contact our customer support team. We will respond and provide professional guidance as soon as possible.
Brendlife always prioritizes product freshness and customer experience. We continuously optimize our logistics and packaging solutions to deliver the freshest New Zealand seafood safely to your hands.